In these general conditions, the term:

“Carrier” means the maritime carrier, being MYFERRYLINK and its employees and agents;

“Client” means any person by whom or in whose name or on behalf of whom the contract of carriage has been concluded with the carrier and the goods and vehicles which are actually delivered to the carrier for carriage;

“Vehicles” means any commercial vehicle, including the tractor alone, or the trailer alone or the tractor and its trailer, in each case whether empty or loaded;

“Goods” means the cargo, its packaging as well as any container, pallet or any other similar item, even shipped empty;

“Dangerous goods” means goods designated as dangerous by the regulation of the IMO and IMDG Code;

“Abnormal loads” means any goods or vehicles whose weight and/or dimension exceeds:

-in length: 18,50 m

-in width: 2,50 m

-in height: 4,35 m

-in weight: 44 Tons PTRAC

Are considered also as abnormal loads caravans, combined harvesters, bulldozer and generally speaking any goods and vehicles requiring specific devices for loading and handling;

“In writing” also means by fax, cable, telex or email;

“Hague-Visby Rules” means the provisions set out in the Brussels Convention of 25th August 1924 as amended by the Protocols of 23rd February 1968 and 21st December 1979 on the contract of carriage of goods by sea.

“Provisions of Commission Regulation (EC) No 1/2005” means the rules regarding the protection of animals during transport and related operations.


2.1 – The contract of carriage

The carrier shall not issue a bill a lading or any other negotiable instrument. The contract of carriage is evidenced by the present general terms and conditions of carriage and by the consignment note remitted by the carrier to his client.

2.2 – Parties to the contracts

The contract of carriage is concluded between the carrier and his client. The services provided by the carrier are reserved for his client and shall not be assigned under any circumstances to a third party without prior consent of the carrier. In that case, the client shall undertake that the third party has known and accepted these general conditions. In case of unauthorized transfer of the services provided by MYFERRYLINK to a third party, the carrier may, at its discretion, cancel the client's credit facilities and in particular may retrospectively apply the full price to the services in question. The carrier may also immediately terminate the contract without notice at which point all amounts due by the client to the carrier shall become immediately payable. The client shall remain in any case liable for all amounts due in relation to the services provided by the carrier, regardless of whether these services are used by the client or a third party. Furthermore, the client shall remain liable for losses sustained by the carrier and resulting from the act or fault of the third party.

2.3 – Warranty

The client warrants that he has the authority to act on behalf of the owner of the goods and/or vehicles or of any person having whatever interest in the goods and/or vehicles or that he is himself the owner of the goods and/or vehicles.

2.4 – Applicable law and jurisdiction

The Hague-Visby Rules shall be incorporated in these general conditions. The carriage of commercial drivers or any person accompanying them shall be subject to the provisions of the terms and conditions MYFERRYLINK, governing carriage of passengers. In so far as anything has not been dealt with the Hague-Visby Rules or these general conditions, French law shall govern the contract of carriage. Any dispute as to the construction and/or


performance of the contract of carriage shall be brought before the COMMERCIAL COURT OF BOULOGNE SUR MER.



3.1 – Performance of the contract of carriage

The contract of carriage takes effect from the time the goods and vehicles are taken over by the carrier and it is terminated at the time of their delivery at the port of discharge. The carrier shall exercise due diligence to make the ship seaworthy and to properly man, equip and supply the ship. Subject to the exceptions hereunder mentioned, the carrier shall proceed to properly and carefully load, carry, care for and, discharge the goods and vehicles.

3.2 – Taking over and delivery

Accompanied traffic: Goods and vehicles shall be taken over by the carrier on shore, alongside the ship, immediately before they get across the approach ramp and shall be delivered on shore, immediately after they have passed the approach ramp at the port of discharge. The commercial driver remains the representative of the client and shall be liable for any loss or damage resulting from negligent or faulty manoeuvres and especially during the passing of the approach ramp.

Unaccompanied traffic: Goods and vehicles shall be taken over by the carrier when he receives from the client the shipment documents, accepts them and issues accordingly the consignment note. Delivery shall take place while these shipment documents are given back to the client at the port of discharge.

3.3 – Methods of carriage and routes

The carrier has liberty to perform the contract of carriage as he thinks fit. He may then, as the circumstances may require or if he deems it necessary:

-sub-contract the whole or any part of the carriage to a sub contractor

-transport the goods and vehicles on any other vessel or any other means of carriage, owned by the carrier or not, transship goods and vehicles or deviate the ship. The carrier is not liable for any claim, loss, including any loss of profit or business interruption, or additional cost that may arise.

3.4 – Deck Cargo

The carrier can choose to carry goods and vehicles under deck or on deck. In this case, the client is deemed to have agreed on an on deck shipment unless he gives contrary instruction to the carrier before the issuance of the consignment note.

3.5 – Events affecting performance

In case a major problem prevents embarkation of goods and vehicles, the carrier shall use reasonable endeavours to find an alternative means of carriage. If at any time the performance of the contract is affected by any risk, delay, difficulty or obstacle, the carrier may elect to abandon the carriage or to go to an alternative port of discharge and take any other appropriate measure without prior notice to the client.



4.1 - Goods and vehicles shall be properly marked by the client who also guarantees proper packaging and securing of the goods. He also guarantees that goods and vehicles comply with applicable legislations and regulations at sea and ashore. In particular, the client guarantees that the vehicle shall be fitted with appropriate systems, equipments and anchorage points allowing proper securing during the sea passage.

The client shall have to present the goods and vehicles with the shipping documents at the reservation office at least one hour before departure time.

The client will have to declare with accuracy the nature, condition and quantity of carried goods and will have to supply all information and documents necessary to comply with the requirements of Customs, Immigration, Health services and other State Authorities.

If necessary, the client shall, prior to embarkation, submit to a search of the vehicles or to any necessary inspection required by regulations in force, especially regarding terrorism prevention, and he undertakes to answer any question he is asked.


Failing this, the carrier shall be entitled to refuse embarkation of goods and vehicles and can not be held liable for this refusal. The price of the crossing shall be then refunded without incurring any other liability towards the client.

4.2 – Furthermore, the client shall ensure that any person allowed on board the vessel with the goods and vehicles is in possession of documentation requested by Customs, Health, Immigration Services of the States where the vessel calls. The client shall be liable for all costs in respect of detention, repatriation, fines, legal fees… incurred by the carrier for any stowaway or any other person found on board the vessel without documents requested by Customs, Health, Immigration or any other Authority of the States where the vessel calls.

The client shall also pay the carrier the published tariff price for the transport on board of any person who accompanies the driver(s).

4.3 – For accompanied traffic, the drivers shall put the parking brakes when their vehicles are parked on board at their designated parking space. The absence or failure of parking brakes shall be notified to the carrier before loading. The drivers whose vehicles are not equipped with parking brakes shall put into gear and put on the handbrake.

4.4 – The drivers or any person accompanying them shall not stay in the vehicles during the crossing.

4.5 – The client shall take delivery of the goods and/or vehicles:

- for accompanied traffic, as soon as the vessel is alongside the quay

- for unaccompanied traffic, within 2 hours at the latest upon completion of discharge operations.

Failing that, the client shall be liable for removal storage or any other costs advanced by the carrier. In case of engine failure, the vehicle shall be embarked or discharged at client's risk and expense.

4.6 – As a general rule, the client shall indemnify the carrier against any damage caused to the vessel, her crew, passengers or any other third party by the goods, the vehicle and any person accompanying them, on board of the vessel or ashore.



5.1 - Animal owners/keepers must inform MyFerryLink if an animal is to be transported when making a pre- advice and /or at time of checking in, and always in advance of travelling. Animals are not permitted on the passenger decks of the vessels. There is no access to animals which must remain in the vehicles on the car deck during the crossing. In all cases, the safety, well-being, comfort, and demeanour of the animal is under the sole responsibility of the Owner/Keeper. 5.2 - We would draw your attention to the specific regulations on the transport of animals in the United Kingdom (Pets Travel Scheme). Please see or contact our freight customer service . 5.3 For the transport of a personal pet, no supplement will be payable. It is also recommended to allow additional time at check in for the appropriate documents that our staff will have to make before loading.



6.1 – The client shall comply with all regulations in relation to the carriage of dangerous and polluting goods and especially with the provisions of the IMDG Code. He shall pack and label in a suitable manner these goods and shall also ensure that vehicles are properly marked with warning notices to allow lashing on board. He shall also provide the carrier with all relevant information with respect to security and any other documents.

6.2 – Dangerous goods shall not be shipped without prior consent of the carrier. In this respect, the client shall send to the carrier at least 24 hours prior to embarkation written notification of the dangerous character of the goods and of the precautions to be taken. Notification is requested at least 72 hours prior to embarkation for radioactive goods. Only clients with an authorized account with the carrier shall be allowed to ship radioactive goods.

6.3 –The carriage shall be made at the client's risk and the carrier shall not be liable for losses or delays resulting from the dangerous nature of the goods. The carrier shall be entitled at all time to refuse to carry or to delay taking over of goods and vehicles. As the circumstances may require, the goods may at any time be unloaded, destroyed or rendered harmless by the carrier at the client's expense and without payment of compensation for resulting loss. In any

event, the carrier's freight shall remain due by the client.

6.4 – The client shall indemnify the Carrier for all and any liability, loss, damage and/or expense whatsoever suffered by the Carrier and/or any third party in connection with the goods.

6.5 – If the loading of a vehicle containing dangerous goods has been delayed for more than 12 hours, the vehicle will have to leave the port area if the port authority asks him to do so, without the carrier being held liable.



To comply with IMDG Code, the drivers shall switch off during crossing the refrigerating compressor and all other heating or refrigerating devices of their vehicles, except if, at the request of the drivers, and subject to available space, the vehicles are shipped on deck.



8.1 – The following goods shall be considered as special:

-abnormal loads

-live animals, cats and dogs only

-new and second hand vehicles to be sold

-glass, china, casting or any other material of a brittle or fragile nature

-hanged goods

8.2 – Special goods shall not be shipped without prior consent of the carrier. In this respect, the client shall inform the carrier in writing, at least 48 hours prior to embarkation, of the characteristics of the goods and of the precautions to be taken.

8.3 – The carrier shall be entitled at any time to refuse to carry or to delay the taking over of these goods, including, but not limited to, as a result of weather conditions.

8.4 – As an exception to the provisions relevant to the liability of the carrier, the carriage of the vehicles and goods shall be made in any event at the sole risk of the client.

The carrier is entitled to take necessary measures should any live animal be likely to be dangerous for the ship and/or the passengers. These measures shall be at the client's expense and without payment of compensation for any resulting loss. In any event, the carrier's freight shall remain due and payable by the client.

8.5 – When transporting live animals (dogs-and or cats), the client shall:

- declare in writing to the carrier the species and the number of animals transported at least 48 hours prior to embarkation

- confirm to the carrier that animals are fit and able to undertake the planned crossing

- hold all necessary and useful information and documents relating to the transport of animals including those relating to sanitation and customs, immigration or other mandatory obligations imposed by a State

- undertake to comply with all national, European and international legislation regarding the protection of animals during transport, including the provisions of Commission Regulation (EC) No 1/2005

- ensure that vehicle containing the animals complies in all respects with applicable rules and regulations and provides the necessary facilities and amenities required to ensure the well-being and safety of the animals including adequate ventilation, heating and security, for the transport of live animals

- visit animals prior to embarkation and during the crossing to ensure sufficient provision of water and food, in quality and quantity adapted to their species

- ensure an adequate quality and quantity of air.



9.1 – Unless otherwise agreed between the client and the carrier:

-Freight and related costs shall be calculated by reference to the tariffs of the carrier in force at the date of crossing, subject to a preadvice or booking to be made by Electronic Data Exchange, extranet, structured e-mail, fax or phone. An extra charge, indicated in the tariffs, may be applied to the crossings for which such a preadvice has not been given.

-Freight shall be payable at the latest upon receipt of goods and vehicles by the carrier.

9.2 – The client must pay the freight in the currency chosen by the carrier; payment must be carried out by automatic or electronic transfer, except stated otherwise;

9.3 – Freight shall be paid in any event and is not returnable.

9.4 – If the client has any query regarding the invoice, he must raise them within (21) days following the invoice date, failing which the invoice will be deemed to have been accepted.

9.5 – The carrier may suspend at any time (within reasonableness) the associated services to the client account. If the said account is suspended, the conditions of payments and tariffs applicable to it will not be applicable.

9.6 – In the case of late payment, the amount of charge for recovery costs is fixed at £40/40€ minimum.

9.7 – Interest at 5 times the value of the French legal interest rate shall automatically run from the date when freights and related costs are payable. This rate shall be increased by 2% for each further month's delay in payment.



10.1 – If the client is in default in making a payment by the due date, he shall be liable for the payment by acceleration of all amounts due to the carrier in relation to a given shipment and/or any other previous shipments and/or the debit balance of a current account. These amounts shall be payable within 10 days following written demand (by registered letter) from the carrier. If the client fails to comply with the provisions of clauses 4, 5, 6, 7 & 8 of these conditions, he shall also be liable for payment by acceleration of all amounts resulting from the non compliance of his obligations and guarantees under the present conditions.

10.2 – Each party may terminate at once the client account if:

10.2.1 The other party is subject to a insolvency procedure or a proceedings with similar effects;

10.2.2 The other party is insolvent;

10.2.3 The other party stop or threaten to stop all or a substantial of its business activity.


11 – LIEN

The carrier shall have a lien on goods and vehicles in its possession for all sums including freight and related costs as well as any other amount due if the client fails to comply with these conditions, in relation to a given shipment and/or any other shipments and/or the debit balance of a current account. The carrier shall be entitled to sell the goods and/or vehicles

Privately or by public auction and to use the proceeds of the sale to settle unpaid freight, related costs or any other amount due by the client.



12.1 – Notice of claim and time to sue

Unless notice of loss or damage be given to the carrier at the time of delivery, or if the loss or damage be not apparent, within 3 days, the carrier shall be deemed to have delivered all goods

and vehicles in good condition. In any case, the carrier shall be exonerated from all liability whatsoever, even in tort or in breach of contract, unless Court proceedings are brought within one year of delivery of the goods or of the date when they should have been delivered.

12.2 – Period of liability

The carrier can only be liable for losses and/or damage to the goods and vehicles which occurred between the time of its taking over of the goods and vehicles and the time of their delivery to the client, as specified in clause 3.2. The burden of proving that loss and damage occurred when the goods and vehicles were in the custody of the carrier shall rest on the client.

12.3 – Substitution of vessel, transshipment

The liability of the carrier shall be limited to the part of the carriage performed by him on vessels under his management. When goods and vehicles are transshipped on vessels other than those managed by the carrier, the liability of the carrier covers the period from the time he takes over the goods and vehicles on board his own vessel until the time he has delivered them, at the port of discharge. The notions of taking over and discharge are defined in clause 3.2. For all other operations, prior to taking over and after the delivery, the carrier shall be deemed to act as a mere agent on behalf of the client, even if the freight for the whole voyage has been collected by him.

12. 4 – Exclusion of responsibility

The carrier shall not be responsible for loss and/or damage resulting from one of the circumstances specified in clauses 4.2.a to 4.2.q of the Hague-Visby Rules.

Special cases:

Goods specified in clauses 5 to 7 shall be carried at the sole risks of the client. The carrier can never be held liable for loss and damage to these goods and vehicles of whatever nature and howsoever caused.

Any deterioration in the bodywork (including canvas and other covering materials) or tyres of vehicles during carriage shall be presumed due to normal wear and tear unless it is proved that damage has been caused by the carrier.

12.5 – Basis for compensation

Without prejudice to the limitation of liability specified in clause 12.6, the basis of compensation shall be limited to the value of the goods and vehicles. In no circumstances shall the carrier be responsible for consequential loss or damage of whatsoever nature and howsoever arising.

12.6 – Limitation of liability

Unless the value of goods and vehicles have been declared, the liability of the carrier for any loss or damage to or in connection with the goods and vehicles shall not exceed an equivalent to 666,67 SDR per unit or 2 SDR per kg of gross weight of goods and/or vehicles lost or damaged, provided that their weight is inserted in the contract of carriage.

12.7 – Delay

Times of departure and of arrival are approximate and not guaranteed. The carrier shall in no circumstances be held liable for loss and/or damage caused by delay. The carrier shall not be either liable for any delay in embarkation due to the completion of searches, inspections and questionnaires specified in clause 4.1.



The client shall indemnify the carrier against all financial consequences resulting from the breach of his obligations and warranties specified in these conditions. Especially, but not restrictively, the client shall indemnify the carrier against any loss and/or damage caused to the carrier or to a third party by the goods, the vehicles, the drivers and any person accompanying them.

The client shall remain in any case personally liable for all amounts due arising in relation to the services provided by the carrier, regardless of whether these services are used by a third party. Furthermore, the client shall be jointly and personally liable for losses sustained by the carrier and resulting from the act or fault of the third party. Payment of these amounts shall take place within 15 days following the written demand from the carrier.



General Average shall be adjusted at Paris by one or more adjusters appointed by the carrier and settled according to the York-Antwerp Rules 1994. The carrier shall have a lien on goods and vehicles pending the client providing a provisional cash deposit or the remittance of a guarantee issued by a first rank French bank or any other security as the carrier may deemed sufficient to cover the estimated general average contribution of the client. In case of salvage services rendered to the vessel and the cargo, the client agrees that the carrier may act as his agent to settle salvage remuneration.



These conditions shall come into force on August 1st 2012. The failure by the carrier to rely upon one or more of the provisions set out herein shall not constitute a waiver to rely upon the provisions. If one or more provisions contained herein is/are declared invalid or unenforceable, this will have no effect upon the other provisions, which shall remain valid and binding upon the parties. In case of dispute, the French version of these general conditions shall apply.



R.C.S. LILLE – SIRET : 751 457 458


Siège social : Tour LillEurope, 11 Parvis de Rotterdam, Euralille, 59777 Lille TVA INTRACOMMUNAUTAIRE : FR42751457458


Conditions of use for online bookings

English Version: For translation purposes only

These conditions of use apply to all clients using the on-line booking services via the Extranet Website: MYFERRYLINK Le Freight

They complement, but in no way replace the Conditions of Sales and Carriage of Goods by Sea.



1.1       General Information

Bookings are made for the date of travel, not for a specific crossing.  Due to the way in which the current system operates and MYFERRYLINK’s technical and commercial requirements, the Client can only be given confirmation and assurance of a date of travel, unless the service is suspended as provided for herein. However, customer satisfaction is important to MYFERRYLINK therefore  the Client will, whenever possible, be allocated on the first available crossing.

Likewise, MYFERRYLINK reserves the right to suspend online bookings at any time if traffic conditions or any technical incidents or malfunctions of any kind cause disruptions that could compromise the continued safety of the Client and the required continuity of the MYFERRYLINK service.

In this case, only existing bookings, where payment has been received in full, will be honoured.

1.2       Freight Online Services

The Services offered to the Client via the website are as follows:

-           Online bookings;

-           Online system to view and amend Client details;

-           Modification of online bookings (available during 2015 for pre-paid online bookings);

-           Any other service that MYFERRYLINK might develop within the framework of the present agreement.


1.3       Conditions of Use of the Services


1.3.1    MYFERRYLINK authorises the Client to use the Services for the duration of the agreement. This authorisation applies only to the Client’s authorised personnel in accordance with the present conditions. This authorisation also applies to the administrators of the Le Freight extranet website, called “Extranet Administrators” or the users, called “Extranet Users”.


1.3.2    The Client is responsible for ensuring and guaranteeing that the Extranet Administrators and the Extranet Users have the necessary authorisation to accept the present conditions on behalf of the Client and to use the Services in accordance with the present conditions, the Client having full and complete responsibility for the authorisation given.


1.3.3    The principal Extranet Administrator may appoint other Extranet Administrators. The Extranet Administrators shall appoint the Extranet Users.


1.3.4    The Extranet Administrators have access to the Services after providing details of their account number, password, account number, user name and their password. The password for each Extranet User will be provided by Extranet Administrators. Each Extranet User is free to change his own user password. The principal Extranet Administrator may change his own user password, as well as the Extranet Users and the Extranet Administrators. The person who creates the password is responsible for ensuring that the internet passwords are sufficiently complex in order to avoid any unauthorised user access to the Services.


1.3.5    The Client may search, view, copy, and print out material from the Services for its own proper business purposes and/or within the framework of its business relationship with MYFERRYLINK.


1.3.6    MYFERRYLINK reserves the right to delete an Authorised User’s details and/or refuse them access to the Services in the event that such an Authorised User has not used the Services for 12 months.


1.4       Client obligations


1.4.1    The Client agrees to:

-           Use the Services in accordance with the present general terms and conditions of use.


-           Ensure that Authorised Users comply with MYFERRYLINK policies, in particular with respect to password management, instructions of use of the Services provided by MYFERRYLINK, as well as the present general terms and conditions for use.


-           Inform MYFERRYLINK forthwith of any revocation or change in the rights of any of the Authorised Users either by using the online system or in writing signed by a Client’s authorised representative.


-           Use the Services in accordance with the law in force at the given time and in particular;


-           Not to amend and/or adapt any part of the Services and/or attempt to misappropriate them from their initial intended function;


-           Not to assign or otherwise dispose of the Client’s rights under the present conditions.


1.4.2    The Client shall, in any event, have sole responsibility for ensuring the running and the compatibility of its information technology and the computer programmes that it uses with the Services and for access to these Services. The Client should use its own virus protection software. MYFERRLINK may not be held responsible for any direct, indirect, material or immaterial damage incurred by the Client, of any of its Authorised Users, and as a result of the use of the subscribed Services.


1.4.3    The Client has sole responsibility for:


-           The use of the Services via its account number and in particular for ensuring the confidentiality of the Authorised Users passwords;


-           The election of the Authorised Users, in accordance with article 1.3.3 above;


-           Any contravention of the legislation and regulations of its country of origin or any country where its subsidiaries or establishments are based.


1.5       MYFERRYLINK obligations


MYFERRYLINK will take reasonable steps to ensure;


-           that the Service runs efficiently;

-           site maintenance;

-           subject to the terms of clause 1.4.1, regarding access security controls and protection of messages sent;

-           In the event of revocation of an Authorised User’s access rights by the Client at the Client’s request, MYFERRYLINK undertakes to disable the Services under the user name and password of that Authorised User within two working days of notification. MYFERRYLINK shall not be responsible for determining the authority of a request to delete, amend, or add Authorised User details.


1.6       Bookings


1.6.1    Clients wishing to make an on-line booking must complete the following fields:

•     Outward journey date

•     Return journey date (where applicable)

•     Tractor registration number (optional)

•     Trailer registration number (where applicable)

•     Length of vehicle

•     Client country of origin

•     VAT/TVA number if applicable (depending on country of origin)

•     Declaration that the traffic is not unaccompanied

•     Declaration that the goods transported are not included in the IMDG Code for dangerous goods

•     Declaration that the vehicle and load are not out-of-gauge


The system will then show a voyage recap.


For users paying by bank card online the following fields must be completed:


•     Title

•     Surname

•     First name

•     Company

•     Address

      o First line

      o Second Line

      o Town

      o Post Code

      o Email

      Telephone or Portable (optional)

•     Bank card type

•     Name of Cardholder

•     Card number

•     Issue number (for Maestro cards only)

•     Expiry date

•     Card security code


Please note that payment cannot be approved until the Client has confirmed it has read and agreed to these Conditions of Use for OnLine Bookings and the Conditions of Sales and Carriage of Goods by Sea.


Having completed the above, the Client then must confirm payment at which point the bank card used will be debited with the Fixed Rate. Provided that the banking establishment authorises payment, the Client will receive a transaction summary and a booking number.


•     Company and Account Number

•     Booking number(s)

•     Journey date(s)

•     Direction of crossing

•     Tractor number

•     Trailer number (if given)

•     Length of vehicle

•     Currency of payment (€/£)

•     Amount to be paid ex VAT, amount of VAT, amount including VAT.


1.6.2    Domestic pets are authorised to travel on board MYFERRYLINK ships on condition that;


-           The price has been paid


-           That the conditions indicated in the Conditions of Sales and Carriage of Goods by Sea, are complied with.


1.6.3    The booking is valid on the condition that travel is undertaken within the 365 days following the date of payment of the booking and with the same booking number.


The Client has the possibility to use the booking without modification, for the type of vehicle declared, for a total period of 3 days, to clarify the day before, the same day, and the day following the booked date. Outside of which the Client must modify the booking, by contacting the Freight Sales Department by mail or by post, providing the booking number and the freight account number.


1.7       Modification or cancellation of booking

1.7.1    The dates provided for the booking may be amended by the Freight Sales Department, at no extra cost, on the condition that travel is made no more than 365 days following the initial booking date and with the same booking number.

1.7.2    In order to amend a booking, a written request must be sent to the Freight Sales Department including the booking number and the freight account number;

-           By e-mail:

-           By telephone: +33(0)3 21 46 80 40 From Monday to Friday between 09h00 to 12h00 and 14h00 to 17h30 CET


1.8       Invoicing and Refunds

For users of the online service paying by bank card, a paid invoice will be sent by post, to the account address created by the Client on the Internet, within three working days following the date of the vehicles travel booked on the Internet. The invoice will set out the legal terms and conditions as well as the cost breakdown of the trip.


Unused bookings will be reimbursable by written request to the Accounts Department at MYFERRYLINK:


Service Comptabilite Clients

MyFerryLink SAS

Gare Maritime. CS60067





The Client must enclose a copy of the payment(s) method(s) printed via Internet or by stating, at least, the ;

-           Booking number(s) not utilised

-           Amount, currency, and date of purchase

-           Name and address of Company

Following verification of the non-use of the booking, the refund will be made to the bank card used to make the initial booking(s). The refund will be completed within a maximum of 8 working days from the reception of the Client’s request.

For those crossings made with lower tariff, conditions to those in the booking, notably; vehicle length; loaded or empty; number of drivers; and where the difference is above £5/6€ per booking, by written request (or by email), address the justifications to the accounts service (address and method above).


1.9 Travel

1.9.1 The Client must give the booking number (as well as the ID number) which has been confirmed to him via the internet site when he arrives at check-in.

1.9.2 In case of any discrepancy between the length declared and that registered in the system at check-in (notably the length of vehicle, the number of passengers, the type of load) and details collected during the vehicles transit will automatically modify the stated booking

- In case of increased value, payment must be made immediately

- In case of decreased value, see methods of reimbursement (1.8)



2.1 Use of the Booking

In view of the inherent safety requirements of the cross-channel link, the Client shall remain solely liable for any use made of the booking reference and the resulting consequences of such use.

MYFERRYLINK reserves the right to invoice the Client for all direct and indirect losses resulting from misuse of the booking reference, except where it is possible for the Client to release itself from this liability by any appropriate legal means.

2.2 Safety Measures

MYFERRYLINK reserves the right at any time reasonably and at its discretion to refuse carriage to the Client aboard the vessels if the conduct of the Client does not comply with the conditions of carriage which the latter is deemed to have read.

 MYFERRYLINK shall not be held liable to the Client primarily but not solely in the case where an Authorised Vehicle is refused carriage on the grounds that the driver or personnel have not declared all the Passengers on board the Authorised Vehicle prior to travel.



3.1 MYFERRYLINK reserves the right to suspend the Services, to refuse access or make changes at any time and without prior notice.

3.2 If the development perspectives allow the Services to develop or if the operating conditions should so require, MYFERRYLINK reserves the right on reasonable notice to ask the Client to pay a fee for the Services provided. In such a case, MYFERRYLINK will inform the Client, who will then have the possibility of terminating the present agreement by letter of return.

3.3 Under no circumstances shall MYFERRYLINK be liable for any damages, losses or costs of whatsoever kind arising from or as a result of:

3.3.1 suspension, interruption or permanent shutdown of the Services for whatsoever reason;

3.3.2 an event of force majeure;

3.3.3 misuse of the Services by the Client or one of its Authorised Users;

3.3.4 temporary or permanent closure of the Client’s account;

3.3.5 maintenance or work on the internet site

3.3.6 risks associated with hacking into the Services, Website or from computer viruses;

3.3.7 error in the content of information given out via the Services as a result of incorrect information being supplied by the driver of the vehicle at Check-in or by the Client, its Authorised Users or other personnel; computer errors, associated with internet access or hosting, software defects, browser defects or for any other reason;

3.3.8 inadequacy, obsolescence or incorrect configuration of the Client equipment;

3.3.9 work to develop the Services or the Website;


These Terms and Conditions shall become applicable immediately after the Client has confirmed it has read and agreed them as set out in clause 1.6  above.



In accordance with the Law on Information Technology and Civil Liberties (Article 27 of the Law of 6 January 1978), information requested of the Client in the context of its booking may be stored electronically. The Client has the right to view and modify any relevant data stored, with the; Freight Sales Department, MyFerryLink. Gare Maritime, CS60067, 62102 CALAIS CEDEX or by mail to



6.1 All trademarks, copyright, database rights and other intellectual property rights and the materials on the site  together with any software code are owned by or licensed to MYFERRYLINK.

6.2 The computer programmes developed by MYFERRYLINK at the disposal of the Services belong to MYFERRYLINK.

6.3 Consequently the Client shall not modify, change, publish, sell or transfer any material on the Website  without MYFERRYLINK’s prior written consent.



MYFERRYLINK may amend these Terms and Conditions at any time.


Failure by one of the parties to exercise its rights under these Terms and Conditions or to enforce an infringement or breach by the other party of any of the clauses hereof shall not be construed as a waiver by that party of its right to exercise that right or enforce that clause.


These Terms and Conditions shall be governed by French law. In the event of a dispute regarding interpretation or performance of these Terms and Conditions, jurisdiction is expressly granted to the TRIBUNAL DE COMMERCE DE BOULOGNE SUR MER.