Cars & Passengers

Your booking

How do I amend my booking?

You can amend your booking by either emailing us at clientservices@myferrylink.com or by calling us on 0844 2482 100 from the within the UK or 08 11 65 47 65 if calling from the continent. You should amend your crossing as soon as you can to minimise the chances of additional fees being payable. 

How much does it cost to call MyFerryLink?

Calling 0844 2482 100 costs 5p per minute from a BT landline. The cost of calling from mobiles may vary. The cost of calling 08 11 65 47 65 from abroad will vary based on your provider and tariff.  

How long before the departure time should I check-in?

Vehicles should check-in at least 30 minutes before your scheduled departure.  Anyone arriving at check in after this time may be refused permission to embark.  Please note, port security and immigration checks occur prior to check-in and, if you miss your sailing due to circumstances outside MyFerryLink's control, your reservation may be subject to a surcharge payable at the port.  Please note that disabled passengers and groups are required to arrive at least 60 minutes before scheduled departure.  Passengers travelling with pets are also requested to allow extra time.

Is there any surcharge for bookings made on the phone?

There is no surcharge for booking with MyFerryLink over the phone. The prices offered online and in the call centre are the same. 

Is there any surcharge for paying with a debit or credit card?

There is no surcharge for bookings made on either a credit or debit card.  

When will I receive my tickets?

We operate a ticketless travel system.  Therefore, when you make your reservation you will be asked to either print off your booking confirmation or make a note of your booking reference number.  On the day of travel you will be asked to quote your booking reference at the MyFerryLink vehicle check-in. That is all the paperwork you require. 

Can I just turn up at the port and make my booking?

If you wish to travel on the next available sailing drive direct to the MyFerryLink check-in and pay for your crossing using a credit or debit card. Please note day of departure fares apply at the port, prices quoted over the telephone and internet are not valid for sale at the port. If you wish to make a booking for any other sailing please call us or book direct online.

Can I take bicycles with my car on the ferry? How do I book this?

There is no extra charge to take bicycles on top of your vehicle.  But you must book this to warn us in advance to warn us you have roof mounted bikes. Simply tick the box on the booking form indicating you have a roof box.
 
If however your bicycles are going to be attached to the rear of your vehicle you do not have to declare this during the booking process.
 

Do you take bicycles without a car?

Yes, bicycles must be ridden to the ship and then walked onboard.

Each bicycle booking includes a single passenger therefore you will need to make a seperate booking for each bicycle if there are several of you. 

In the case of travelling on a tandem or another bicycle with multiple passenger capacity please phone our contact centre to make your booking.

What is the procedure for travelling with pets?

You are welcome to bring pets with you, up to a limit of 5 per vehicle. There is an administration charge of £25 per animal payable only on the inbound journey to the UK. Registered guide dogs travel free. You can book your pet by selecting the relevant drop down on the internet booking process.  If you need any assistance please call 0844 2482 100 and speak to one of our Customer Service Assistants.  Please note all animals must remain in the vehicle during the crossing and are subject to the necessary documentation, vaccinations etc. 

After entering my credit card details, another screen appears requesting more information. Why?

This web site is compliant with 3D Secure credit card technology.  Depending on your card issuer, your Visa or MasterCard may already be enrolled for the Verified-by-Visa or MasterCard SecureCode schemes.  These schemes ensure that your card cannot be misused on the internet as it requires cardholder authentication for every transaction.  If your card is already registered, you will be redirected to your bank's website for authentication purposes.  If your card is not yet registered, the transaction will continue as normal, however, it is possible that you will be redirected to your card issuer's web site in order to register your card online.


Your travel

French Bank Holidays

Most shops will be shut on French bank holidays although some local supermarkets may be open. Please check before travelling. 

French Bank Holidays 2012:

November 1, November 11 & 12, December 25.

French Bank Holidays 2013:

January 1, April 1, May 8 & 9, May 20, May 26, June 16, July 14, August 15, November 1, November 11, December 25.

How long before the departure time should I check-in?

Vehicles should check-in at least 30 minutes before your scheduled departure.  Anyone arriving at check in after this time may be refused permission to embark.  Please note, port security and immigration checks occur prior to check-in and, if you miss your sailing due to circumstances outside MyFerryLink's control, your reservation may be subject to a surcharge payable at the port.  Please note that disabled passengers and groups are required to arrive at least 60 minutes before scheduled departure.  Passengers travelling with pets are also requested to allow extra time.

How do I make arrangements for the disabled members of my party?

MyFerryLink makes every effort to accommodate those passengers with reduced mobility. Please indicate the number within your party who require assistance in order that we can arrange parking near to a lift if travelling in a car. 

Carriage of fuel

Transport of  fuel 
The carriage of spare cans of fuel in private vehicles onboard a ferry is strictly forbidden.

Vehicles converted to LPG or camper vans carrying LPG cylinders are accepted for shipment onboard our ferries.  Please note, such vehicles must be declared at time of booking and are limited to one LPG cylinder each which must be isolated during the sailing.

Transport of  gas
The carriage of butane and propane gas  is limited to 47kg net weight per vehicle, providing that it is solely for private use and is declared at the time of booking.  All cylinders  must be isolated and securely  stowed during the sailing.

Transport of oxygen
Passengers are able to travel with up to 6 10 litre cylinders of oxygen for medical purposes only which must be declared at the time of booking.

Do you ship vehicles which run on Liquified Petroleum Gas (LPG)?

Vehicles converted to LPG or camper vans carrying LPG cylinders are accepted for shipment onboard our ferries.  Please note, vehicles are limited to carrying one LPG cylinder and must isolate it during the crossing.

Can I travel as a foot passenger?

MyFerryLink has no facility to take foot passengers.

Crossing Duration

The scheduled crossing time is 90 minutes 

Can I exchange my money onboard the ferry?

All of the ferries within our fleet offer a money exchange service onboard. 

Is duty free shopping available onboard?

Alcohol and tobacco purchased in our bars and restaurants for consumption onboard is still available free of duty. In La Boutique we offer alcohol, tobacco and fragrances at French duty-paid prices which can save you up to 40% on UK high street prices.

Can I travel whilst pregnant?

Yes but please note there are no specialist medical services onboard.  


Rapide priority service

I have purchased the Rapide service for my journey, what is the procedure & how quickly will I be loaded onto the ship?

When you arrive at the MyFerryLink check-in, you will be allocated a special lane along with the other Rapide service customers.  This will ensure Rapide customers are invited to drive onboard as soon as loading commences and are parked for priority disembarkation.

I have purchased the Rapide service for my journey, how soon will I disembark after the ship has arrived?

As soon as the ship is ready to discharge cars, Rapide customers will be given priority to disembark.

What happens if I arrive for an earlier or later sailing when I have the Rapide service booking?

You will be able to amend your booking, subject to availability and any applicable booking charges.  However, we cannot guarantee that the Rapide service will be available on the sailing you transfer to. 

You have rescheduled my departure time, am I still able to have the Rapide service on my booking?

Subject to availability, we will transfer the Rapide service to your new sailing time.  If this is not possible, we will refund the cost of this to you.

What happens if I arrive after the check in time?

We will endeavour to honour the Rapide service booking you have but this is unlikely to be possible if you arrive late for the check-in time as we may have already commenced loading the ship.

I want to purchase the Rapide service but I would like to be parked next to a lift. Would this mean I am still first on and first off?

Due to the location of the lifts we are unable to provide the Rapide service to customers who request to be parked next to the lifts.

I want to purchase Rapide service for my Calais Dover journey but I also have a dog is this possible?

It is possible to purchase the Rapide service if you are travelling with a pet; however you will still be required to check-in at least one hour prior to sailing instead of the normal 30 minutes.

Can I purchase my ticket and the Rapide service on the day of departure?

Subject to availability, the sales of this service are available to book at the Port up to 40 minutes prior to the scheduled departure time.


Miscellaneous

Are the facilities open as soon as I arrive onboard?

The facilities onboard will be available as soon as you arrive in the Passenger areas; however some sailings may have limited services available.

Do I need a passport to travel to France?

All persons travelling to France need to be in possession of a vaild passport.  French passport control takes place prior to check-in.  For more information, please click here or, alternatively, you can call the French Consulate on 020 7073 1200.  Please note, not all British passports are valid for travel to France.

Where can I obtain a visa to enter France?

Visas must be requested from the French Consulate in London or Edinburgh.  For more information, please click here or call the Consulate visa line on 09065 540 700.  Please note, visas are dealt with on appointment basis only.

Is travel insurance recommended?

We strongly recommend that all passengers travelling to France are in possession of a valid EHIC card available from your local post office and travel insurance.

Are there any legal requirements needed for my car to drive in France?

There have been several recent changes to the French legal requirements and you are strongly recommended to consult our guide to driving in France. A range of the necessary items is sold onboard our vessels. 

Can I smoke onboard?

You may only smoke on the exterior decks of the ship.