Reservations & Information

If you need any assistance in making a booking or wish to confirm, amend or cancel an existing booking please contact us (Opening times: 09:00 - 17.30, Monday to Friday excluding bank holidays)

Tel: 0844 2482 100

Calls will cost 7 pence per minute plus your telephone company's access charge.



Calling from abroad?


If you're calling us from France or anywhere else on the continent please use the number below.


Tel: 0044 845 313 3380

Calls will cost 3 pence per minute plus your telephone company's access charge.



Feedback (good or bad)


As customers we know you have very high expectations of the service we deliver; that's why we would like to hear from you.


If you have a complaint or compliment please write to us at:


Whitfield Court
Honeywood Close
CT16 3PX



or email us at


Please note that we aim to respond to all complaints within 10 working days.



Lost property


Any lost property located onboard will be returned to our Head Office; please contact us on 0844 2482 100 if calling from the UK or 0044 845 313 3380 (local call costs apply only) from France or the Continent. 


MyFerryLink SAS Registered Address


MyFerryLink SAS,

Tour LillEurope

11 Parvis de Rotterdam


59777 Lille



VAT Number: FR 42 751 457 458