After entering my credit card details online another screen appears requesting more information. Why?
This website is compliant with 3D secure credit card technology. Depending on your card issuer, your Visa or Master Card may already have been enrolled by the Verified-by-Visa or Master Card Secure Code Schemes. These schemes ensure that your card cannot be misused on the Internet as it requires cardholder authenticity for every transaction. If your card is already registered, the transaction will continue as normal, however, it is possible that you will be redirected to your card issuer’s website in order to register your card online.
Can I make a booking when I arrive at the Port?
You are able to make a booking on arrival by driving directly to the MyFerryLink check-in booths. However, the fares charged are different to those offered online or over the telephone. Our day of departure fares are always higher than those available in advance so it is always better to secure a booking at least one day before you wish to travel.
Am I able to take bicycles with my car & how can I book this?
There is no additional charge for taking bicycles on the roof of your vehicle although we do need to know this before you travel. Simply tick the box on the booking form which indicates you have a roof box & this will allow the additional height required. If you wish to attach bicycles to the back of your vehicle, we do not need to know this in advance.
Am I able to travel on a bicycle?
You are able to travel on a bicycle but you must be able to ride your bike to the ship & then walk onboard. For each bicycle, you must make an individual booking as we only permit one bicycle per booking.
Am I able to travel as a foot passenger?
MyFerryLink do not accept foot passenger bookings. All passengers must travel in a vehicle with us. In the event that you make a booking with a vehicle but arrive without the booked vehicle, you will be refused travel.
How do I make arrangements for a disabled passenger?
If a member of your party has reduced mobility please advise us in advance of travel so we can provide the necessary assistance & ensure your vehicle is parked next to a lift onboard. If you are booking online, please indicate this by ticking the Disabled Passengers tick box on the booking form.
Will I receive confirmation & tickets for my booking?
MyFerryLink do not issue tickets for travel. We will issue you with a full confirmation of your booking providing you have given us an email address at the time of booking. To check-in, you will simply need your booking number which will be shown on your email confirmation & also given to you at the time of booking.
How long before departure do I need to arrive to check-in?
All passengers travelling in a vehicle should check-in no later than 30 minutes prior to the scheduled departure time. Any passenger arriving at check-in after this time maybe refused permission to embark. Please note that all Port Security, Passport & Immigration checks occur prior to check-in & delays can be experienced in these areas, particularly at peak periods. If you miss your sailing due to circumstances beyond MyFerryLink’s control your booking will be subject to the modification charges which apply under the terms & conditions of your booking.
All disabled passengers, groups & passengers travelling with pets are advised to arrive at least 60 minutes prior to sailing to check-in.
How long is the crossing time?
The scheduled crossing time is 90 minutes. All sailing times provided on our website and confirmations are local times.
What is the procedure for travelling with pets?
SeaFrance are pleased to accept pets on its ferries. Pet tickets are charged at £25 per animal, registered guide dogs travel free. You can book your pet by selecting the relevant drop down on the internet booking process. If you need any assistance please call 0871 423 7119 and speak to one of our Travel Consultants. Please note all animals must remain in the vehicle during the crossing and are subject to the necessary documentation, vaccinations etc. Please visit our Pet Section for more information or click here to visit the Defra website.
Do I need a passport to travel?
A valid passport is required for all passengers travelling. For additional information, we would advise you to contact the relevant authorities for up to date information as this is an immigration requirement.
Am I able to travel in a vehicle which is run on Liquified Petroleum Gas (LPG)?
Vehicles converted to LPG or camper vans carrying LPG cylinders are accepted for shipment. Please ensure that such vehicle types are declared at the time of booking & are limited to one LPG cylinder per vehicle which must be isolated during the crossing.